Institute for

Conflict Resolution

How to Conquer Attitudes

Negative attitude and behavior can be a very destructive force in any company. Employees with an attitude problem can try your patience, and make life miserable for everyone they work with. We will give you real life techniques and skills necessary to eliminate negativity in the workplace and to create a more productive working environment for everyone.

How do you respond to someone who says:

" I'm having such problems with my kids. I can't sleep at night. Everything is going wrong in my life. My marriage is falling apart. At least you could show some understanding instead of scolding me for coming to work late and missing project deadlines."
or
" You know, I don't really have a problem with the other team members. You are just over reacting."
or
"How can I do my job effectively? John keeps on picking on me. He takes potshots at me whenever he can. He's driving me crazy. He thinks he can do my job better than me. Please do something about John instead of picking on me."

• There are ways to quiet chronic whiners and complainers for good.
• There are easy ways to create an upbeat work climate.
• There are easy ways to handle employees who won't follow instructions.
• There are easy ways to handle someone who thinks he knows more than you.

drsol@workconflicts.com